Custom Orders Frequently Asked Questions

 

Our custom services provide thoughtful, elevated gifting solutions for personal moments, corporate needs, and special events. Below you’ll find answers to common questions to help you choose the service that best fits your needs.

Delivery Note: We can ship anywhere in the continental US.  Multi-location deliveries require a custom quote.

 

Custom Personal Gifting

Personalized, concierge-level gifting for meaningful moments. 

What is custom personal gifting?
A fully personalized gifting service that includes gift curation, sourcing, personalization, assembly, packaging, and shipping for individual recipients.

What is the minimum investment?

  • $100+ gift investment per recipient

  • $50 - $100 concierge service fee depending on the location and level of customization (includes standard US shipping)

How many recipients can I include?

  • Typically 1 - 2 recipients per order.

What does the concierge service fee include?
Design consultation, sourcing, coordination, assembly, packaging, and US shipping. Services begin upon receipt of full payment.

Are rush orders available?
Yes. Rush orders are available for an additional $75 per order (includes expedited shipping), pending availability.

What is the minimum lead time from expected delivery date?

  • Standard: 10 business days from product approval and payment
    (14 business days with personalized add-ons)

  • Rush: 5 business days from product approval and payment
    (8 business days with personalized add-ons)

 

Custom Corporate Gifting

Streamlined, branded gifting solutions for teams and clients.

What is corporate custom gifting?
A standardized gifting solution designed for employee or client appreciation, including sourcing, packaging, optional branding, and delivery.

How many recipients can be included?
Orders support 10 - 100 recipients per order. 

What is the pricing structure?

  • Per-recipient gift tiers:

    • $40 – Core appreciation

    • $60 – Elevated

    • $80 – Premium

  • Project fee: $200 per order (includes single-location delivery in DFW; multi-location delivery or shipping requires custom quote)

What does the project fee cover?
Planning, sourcing, assembly oversight, overall project coordination and local delivery. 

Are branding options available?
Yes. Branding add-ons include:

  • $2 per recipient: one logo sticker or branded insert card

  • $3.50 per recipient: one logo sticker and branded insert card, or two logo stickers

Are rush orders available?
Yes. Rush orders require an additional $5 per recipient. Projects requiring expedited shipping will require a custom quote. 

What is the minimum lead time from expected delivery date?

  • Standard: 21 business days from product approval and payment

  • Rush: 10 business days from product approval and payment

 

Event Favors

Memorable gift favors, perfectly executed for your special event.

What are event favors?
Event favors are curated, pre-designed gifts created for guest distribution at events. Service includes sourcing, assembly, optional personalization, and delivery.

How many favors can I order?
Orders range from 10 - 100 favors per event. Larger quantities can be accomodated and will require a custom quote.

What is the cost per favor?

  • Favor cost: Event favors range from $10 – $75 per favor, depending on tier and customization. 
  • Project fee: $200 per order (includes single-location delivery in Dallas-Fort Worth, Texas). Multi-location delivery or shipping requires a custom quote.

What does the project fee cover?
Planning, sourcing, assembly oversight, overall project coordination and local delivery.  

Are branding or personalization options available?
Yes customization options are available and will require a custom quote.

What is the minimum order?

  • Minimum: 10 favors per order

  • Maximum: 100 favors per order. Larger quantities require a custom quote.

What is the minimum lead time from expected delivery date?

  • Standard: 21 business days from product approval and deposit payment

  • Rush: 10 business days from product approval and deposit payment

Are rush orders available?
Yes. Rush orders require an additional $3 per recipient. Projects requiring expedited shipping can be accomodated with a custom quote.

What is the payment structure?
A 70% deposit is required to begin production, with the remaining balance due one week before the event date.

Getting Started:
Submit a custom order request to begin. Once reviewed, you’ll be scheduled for a consultation to receive a quote, timeline, and next steps.

Important: All custom orders are made to order and subject to availability. Production timelines begin once details are finalized and payment requirements are met. Changes may be limited once production begins.