Custom Orders – Frequently Asked Questions

Our custom services provide thoughtful, elevated gifting solutions for personal moments, corporate needs, and special events. Below you’ll find answers to common questions to help you choose the service that best fits your needs.

Delivery Note: Personal gifts can ship anywhere in the continental US. Corporate gifts and event favors are primarily available for delivery within the Dallas-Fort Worth Metroplex. Multi-location deliveries require a custom quote.

 

Custom Personal Gifting

Personalized, concierge-level gifting for meaningful moments. 

What is custom personal gifting?
A fully personalized gifting service that includes gift curation, sourcing, personalization, assembly, packaging, and shipping for individual recipients.

What is the minimum investment?

  • $200+ gift investment per recipient

  • $125 concierge service fee (includes standard US shipping)

How many recipients can I include?

  • Typically 1–2 recipients per order.

What does the concierge service fee include?
Design consultation, sourcing, coordination, assembly, packaging, and US shipping. Services begin upon receipt of full payment.

Are rush orders available?
Yes. Rush orders are available for an additional $75 per order plus $25 for expedited shipping, pending availability.

What is the minimum lead time from expected delivery date?

  • Standard: 10 business days from product approval
    (14 business days with personalization add-ons)

  • Rush: 5 business days from product approval
    (8 business days with personalization add-ons)

 

Corporate Custom Gifting

Streamlined, branded gifting solutions for teams and clients.

What is corporate custom gifting?
A standardized gifting solution designed for employee or client appreciation, including sourcing, packaging, optional branding, and delivery.

How many recipients can be included?
Orders support 10–50 recipients per order. One corporate custom project is accepted per month.

What is the pricing structure?

  • Per-recipient gift tiers:

    • $40 – Core appreciation

    • $60 – Elevated

    • $80 – Premium

  • Project fee: $200 per order (includes single-location delivery in DFW; multi-location requires custom quote)

What does the project fee cover?
Planning, sourcing, assembly oversight, overall project coordination and local delivery. 

Are branding options available?
Yes. Branding add-ons include:

  • $2 per recipient: one logo sticker or branded insert card

  • $3.50 per recipient: one logo sticker and branded insert card, or two logo stickers

Are rush orders available?
Yes. Rush orders require a $150 base fee plus $5 per additional recipient.

What is the minimum lead time from expected delivery date?

  • Standard: 14 business days from product approval
    (21 business days with branding add-ons)

  • Rush: 7 business days from product approval
    (14 business days with branding add-ons)

 

Event Favors

Memorable gift favors, perfectly executed for your special event.

What are event favors?
Event favors are curated, pre-designed gifts created for guest distribution at events. Service includes sourcing, assembly, optional personalization, and delivery.

How many favors can I order?
Orders range from 10–50 favors per event. A maximum of two event favor projects are accepted per quarter.

What is the cost per favor?

  • Favor cost: Event favors range from $35–$75 per favor, depending on tier and customization. 
  • Project fee: $200 per order (includes single-location delivery in DFW; multi-location requires custom quote).

What does the project fee cover?
Planning, sourcing, assembly oversight, overall project coordination and local delivery.  

Are branding or personalization options available?
Yes. Branding customization is available at:

  • $2 per favor for one branded item

  • $3.50 per favor for two branded items

What is the minimum order?

  • Minimum: 10 favors per order

  • Maximum: 50 favors per order. Larger quantities require a custom quote.

What is the minimum lead time from expected delivery date?

  • Standard: 21 business days from product approval

  • Rush: 14 business days from product approval

Are rush orders available?
Yes. Rush orders require a $150 base fee plus $2 per favor (maximum of 50 favors).

What is the payment structure?
A 50% deposit is required to begin production, with the remaining balance due one week before the event date.

 

Getting Started:
Submit a custom order request to begin. Once reviewed, you’ll be scheduled for a consultation to receive a quote, timeline, and next steps.

 

Important: All custom orders are made to order and subject to availability. Production timelines begin once details are finalized and payment requirements are met. Changes may be limited once production begins.