Return and Refund Policy

At Wrapped & Remembered Gifting Concierge, each order is thoughtfully curated and prepared with care. We strive to provide an excellent customer service experience and kindly ask that you review the details below before completing your purchase.

Returns & Refunds

Please inspect your order immediately upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can evaluate the issue and make it right. To help us resolve concerns quickly, photo or video documentation is strongly encouraged and may be required. In approved cases, we will offer replacement for damaged items or store credit at our discretion.

Due to the customized and curated nature of our gift boxes, hampers, and home learning kits, we are unable to accept returns or offer refunds once an order has been fulfilled. Please review all subscription details in subscription FAQ carefully before enrolling.

Contact Us

We are committed to providing a thoughtful, elevated experience and truly appreciate your understanding. If you have any questions or concerns regarding your order, please contact us at: contact@wrappedandremembered.com.